General Resources
Learn more about the capabilities of your Health Wallet.
By Camila and 4 others5 authors31 articles
Account Access
Need help logging into your account? See more here.
Cards
Learn how to activate and manage your cards.
- Request a new cardNeed to replace a damaged, lost, or stolen card? Here's how.
- Troubleshoot card declinesReview our checklist to see why your card isn't working.
- Issue a card for family membersLearn how to issue a debit card for an eligible dependent
- Add your card to a digital walletWant to access your benefit funds with Apple Pay or Google Pay? Here's how to enable mobile tap-to-pay payments.
- Dispute a transactionSee a charge you didn't make? Here's how to dispute a transaction.
- Report a lost or stolen cardLost your card, or think it was stolen or used without your permission? Here's how to report it.
- Activate your cardCard activation methods, process, and troubleshooting
- Find answers to common questions about cardsFind answers to "What's my pin?" "How do I replace my card?" and other common questions about cards.
- Card daily spending limitWas your card declined? You may have reached your daily spend limit.
- About your benefit cardLearn about your card options, and how long they take to arrive.
- Lock or unlock your cardNeed to temporarily block your card? Here's how.
Claims
Learn how to submit a new claim and understand claim requirements.
- Appeal a denied claimYou have the right to appeal any claim denial
- Update a claim with requested informationDid you receive a notification that a claim is missing information? No problem! Here’s all you need to know to update your claim.
- Save your DC-FSA providersIf you have a dependent care flexible spending account (DC-FSA), you can save required provider information. Here’s how.
- Appeal claim decisionsYou have the right to appeal any claim that was denied or partially approved
- Check your claim statusSee where your claims stand and what each status means, so you know what to expect and when to act.
- Understanding accrual claimsLearn how accrual claims work, how payments are made over time, and where to track your claim status.
- Understanding claim requirementsWhat documentation do I need to include in my claim? Read this article to find out.
Settings
Learn how to update your contact information and more.
- Update your password from your account settingsAlready logged in and want to update your password? Here's how.
- Change your contact informationHas your contact information changed? Here's how to update it.
- Change the name on your accountLearn how to change your name and acceptable documents for verification.
- Set your preferred languageTo select your preferred language, select the link at the bottom of the left-hand navigation panel.
- Confirm available funds for your benefitHow much have you spent? How much funds remain? When do they expire? Here’s how to find out.
- Link your bank accountA step-by-step guide to link your bank account to your Health Wallet.
- 2026 Market and Bank HolidaysLearn how banking services and investing might be impacted by the 2026 bank holidays and market holidays.
- Manage your dependentsAdd dependents to your account, associate them with eligible benefits, and issue cards so they can access funds.
- Support Hours and Holiday ClosuresFind out when our support team is available, and our holiday closure schedule.
Platform tools
Learn how to maximize your benefits with our platform tools