Before you can begin to spend, you must first activate your card.
Card activation in the Health Wallet
Activate prompt
You may already see an "Activate your card" prompt in your Health Wallet dashboard. You can select Activate in the prompt to continue with card activation.
Both physical and virtual cards can be activated in the Health Wallet by following the steps below:
Navigate to the Cards tab.
Select Activate on the desired card.
The status of your card should update from "Not Active" to "Active."
SMS Activation
Text "Activate" (or "Activar" for Spanish) to (844) 204-0003 to get started.
You'll be asked to verify a few details to confirm it's really you. Just have your card and account info on hand. All information you share is kept safe and secure.
Troubleshooting card activation issues
If you're having issues activating your card, first navigate to the Cards tab in your Health Wallet and compare card digits.
If the cards match and the displayed card in the Health Wallet shows as:
Active: no further action is needed. Your card is ready to use! (If you tried to activate a card already active, you would have received an error message.)
Inactive: activate the card!
If the cards don't match, you might be attempting to activate a card that isn't the most recently issued one. Old cards are canceled when new cards are requested. Locate and activate the most recently issued card.