Login method varies by organization
With SSO (single sign-on), you access your Health Wallet account through your organization's own platform; no separate login required. With direct login, you log in to Health Wallet on its own, using your own email and password. Not sure which applies to you? Contact your administrator.
Not sure which one applies to you?
Contact your administrator to confirm your login method before continuing.
Your organization uses SSO? Logging in through People Cloud
Access your Health Wallet account directly within isolved's People Cloud platform. Log in to People Cloud as you normally would, then find your Health Wallet account one of two ways:
From the My Apps page, select View Flex Benefit Balances
Or, from the Benefits tab, select View Flex Benefit Balances
Need additional assistance?
Not sure how to access People Cloud? Still having trouble logging in? Contact your administrator for further assistance.
Your organization doesn't use SSO? Here's your direct login link.
Log in to your Health Wallet directly at isolvedhcm.healthwalletbenefits.com/login.
First time logging in? Claim your account
New members receive a welcome email with a unique link to claim their account. This link walks you through:
Verifying your identity
Setting up your login credentials
Setting up two-step verification (required on every login going forward)
Lost your welcome email, or has your link expired?
You can request a new link directly from the login page, or click on https://isolvedhcm.healthwalletbenefits.com/claim-account/enter-email
A few things to know:
Welcome email links are valid for 3 days
Self-requested links are valid for 24 hours
Each link can only be used once
Haven't received your welcome email at all?
A few things to check:
Look in your spam or junk folder
If you used your work email, check with your administrator, your employer's email system may be blocking an unfamiliar sender domain
Not your first time? Trouble logging in?
If you've already claimed your account but can't log in, here are a few things to check:
Make sure you're using the correct email and password
Confirm two-step verification is completing successfully
If you've forgotten your password, see "Resetting your password" below
Resetting your password
Click on reset my password from the login page or click on https://isolvedhcm.healthwalletbenefits.com/password-reset-prompt
Enter your email
Follow the instructions sent to your email to complete the reset
Don't see the email right away?
No worries, it can take a few minutes to arrive. Each time you request a new link, it replaces the one before it, so requesting too many in a row, can leave you in a loop, always waiting on a link that's already been replaced. Give it a few minutes, then check your email before requesting another.
Need additional assistance?
Contact our support team!